Frequently Asked Questions
Browse answers by topic. Product availability, pricing, and services are confirmed by your selected local store.
Browse by topic
General
How can I contact you about a technical problem with the website?
For the most current information, contact the OK Tire eCare team or your local independently owned store.
How can I set my web browser to accept or reject cookies?
For the most current information, contact the OK Tire eCare team or your local independently owned store.
Can cookie files reveal where I have been on the internet?
For the most current information, contact the OK Tire eCare team or your local independently owned store.
What cookie files are placed on my computer?
For the most current information, contact the OK Tire eCare team or your local independently owned store.
Does the dok tires website use cookies?
For the most current information, contact the OK Tire eCare team or your local independently owned store.
How will ok tire contact me?
For the most current information, contact the OK Tire eCare team or your local independently owned store.
Where are the ok tire stores located?
For the most current information, contact the OK Tire eCare team or your local independently owned store.
What happens if I forget my password?
For the most current information, contact the OK Tire eCare team or your local independently owned store.
How do I make my monthly payments?
For the most current information, contact the OK Tire eCare team or your local independently owned store.
How will ok tires contact me?
For the most current information, contact the OK Tire eCare team or your local independently owned store.
What is your return policy?
For the most current information, contact the OK Tire eCare team or your local independently owned store.
How can I return a product purchased online?
For the most current information, contact the OK Tire eCare team or your local independently owned store.
How do I know if you received my return?
For the most current information, contact the OK Tire eCare team or your local independently owned store.
When I return a product will I get a full refund?
For the most current information, contact the OK Tire eCare team or your local independently owned store.
Do you accept customers with tax exemption status?
For the most current information, contact the OK Tire eCare team or your local independently owned store.
Where are my stores located?
For the most current information, contact the OK Tire eCare team or your local independently owned store.
Inventory
Ordering
Can i use more than one credit card to pay for my purchase?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
When will my order be final?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
Is my order subject to tax?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
Are the prices displayed in Canadian dollars?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
What payment methods are accepted?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
Can I use more than one credit card to pay for my purchase?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
Is my order subject to tax?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
How do I know if ok tires received my order?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
How to use paybright?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
Who can apply for a paybright payment method?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
Are there limits on the amount I can spend with paybright?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
Can I use paybright to pay only part of my purchase?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
Can I repay my paybright balance?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
How can I access my paybright account?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
How do I make a return if I paid using paybright?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
What happens if I place my order during the weekend?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
How many days do I have to pick up my order once it arrives at the store?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
Can I cancel or modify an order that I have already placed?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
When will my order be final?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
Are all prices listed in canadian dollar?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
What if i place my order on the weekend?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
What methods of payment do you accept?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
Do you accept tax exempt status customers?
Ordering, payment, pricing, and tax details are confirmed during the supported purchase flow and by the selected store.
Shipping
Do you ship outside of Canada?
Shipping timing, cost, and eligibility depend on the item and destination. Review the current order information or contact eCare.
Do you ship to post office boxes?
Shipping timing, cost, and eligibility depend on the item and destination. Review the current order information or contact eCare.
How will my order be shipped?
Shipping timing, cost, and eligibility depend on the item and destination. Review the current order information or contact eCare.
What are the shipping costs?
Shipping timing, cost, and eligibility depend on the item and destination. Review the current order information or contact eCare.
What are the shipping costs?
Shipping timing, cost, and eligibility depend on the item and destination. Review the current order information or contact eCare.
Do I have to pay shipping for returns?
Shipping timing, cost, and eligibility depend on the item and destination. Review the current order information or contact eCare.
Do ok tire ship outside of canada?
Shipping timing, cost, and eligibility depend on the item and destination. Review the current order information or contact eCare.
How do i know ok tire has received my order?
Shipping timing, cost, and eligibility depend on the item and destination. Review the current order information or contact eCare.
How will I receive my order?
Shipping timing, cost, and eligibility depend on the item and destination. Review the current order information or contact eCare.
When will I receive my order?
Shipping timing, cost, and eligibility depend on the item and destination. Review the current order information or contact eCare.
How do I track my order?
Shipping timing, cost, and eligibility depend on the item and destination. Review the current order information or contact eCare.
When will i receive my order?
Shipping timing, cost, and eligibility depend on the item and destination. Review the current order information or contact eCare.
How do i track my order?
Shipping timing, cost, and eligibility depend on the item and destination. Review the current order information or contact eCare.
In-store Pick-Up
How many days will i have to pick up my order once it arrives at the store?
Your selected store confirms when an order is ready and what identification or pickup information is required.
Can a friend pick up my order?
Your selected store confirms when an order is ready and what identification or pickup information is required.
Do I have to present identification documents at pick-up?
Your selected store confirms when an order is ready and what identification or pickup information is required.
When will my order be ready for pickup?
Your selected store confirms when an order is ready and what identification or pickup information is required.
When will my order be ready for pickup?
Your selected store confirms when an order is ready and what identification or pickup information is required.
Do i need to provide id upon pickup?
Your selected store confirms when an order is ready and what identification or pickup information is required.
Returns
How can i return an item after pickup?
Return eligibility and refunds follow the current Return Policy & Warranty. Contact the fulfilling store before returning an item.
When i return a product do i get a full refund?
Return eligibility and refunds follow the current Return Policy & Warranty. Contact the fulfilling store before returning an item.
How do i know you have received my return?
Return eligibility and refunds follow the current Return Policy & Warranty. Contact the fulfilling store before returning an item.
How do i return a product purchased online?
Return eligibility and refunds follow the current Return Policy & Warranty. Contact the fulfilling store before returning an item.
What is your return policy?
Return eligibility and refunds follow the current Return Policy & Warranty. Contact the fulfilling store before returning an item.
Can i cancel or change an order ive already placed?
Return eligibility and refunds follow the current Return Policy & Warranty. Contact the fulfilling store before returning an item.
Do i need to pay shipping on returns?
Return eligibility and refunds follow the current Return Policy & Warranty. Contact the fulfilling store before returning an item.
Warranty
What is the warranty on tires and rims?
Warranty coverage depends on the product and manufacturer. Keep your receipt and contact your local store for an assessment.
What is the warranty on tires wheels?
Warranty coverage depends on the product and manufacturer. Keep your receipt and contact your local store for an assessment.
Privacy & Security
What information does the dok tires website collect and for what purposes?
Review the Privacy Policy for current information about cookies, website data, and contacting OK Tire about technical concerns.
How can i set my browser to accept or refuse cookies?
Review the Privacy Policy for current information about cookies, website data, and contacting OK Tire about technical concerns.
What are cookies are they put on my computer?
Review the Privacy Policy for current information about cookies, website data, and contacting OK Tire about technical concerns.
Stock information?
Review the Privacy Policy for current information about cookies, website data, and contacting OK Tire about technical concerns.
What information does ok tire website collects and for what purpose?
Review the Privacy Policy for current information about cookies, website data, and contacting OK Tire about technical concerns.
Does ok tire website uses cookies?
Review the Privacy Policy for current information about cookies, website data, and contacting OK Tire about technical concerns.
Can cookies disclose where ive been on the web?
Review the Privacy Policy for current information about cookies, website data, and contacting OK Tire about technical concerns.
How do i contact you about a technical problem with the website?
Review the Privacy Policy for current information about cookies, website data, and contacting OK Tire about technical concerns.
Inventory information?
Review the Privacy Policy for current information about cookies, website data, and contacting OK Tire about technical concerns.
